Leading Quality Assurance

Leading Quality Assurance is a full-service quality inspection company providing assessment programs to improve the levels of operating performance of organizations in various industries. Incognito inspections are conducted to assess the performance of the different departments within an organization.

A comprehensive report that details the client’s fulfillment of over 1,200 standard points has proven to be an invaluable management tool for improving overall performance of an organization, as well as measuring individual employee performance and the need for capital improvements. The report also benchmarks the performance of individual clients against a database of 1,500 other organizations throughout the world.

Information collected during the inspection process is then stored in our confidential database, and can provide some of the most comprehensive benchmarking data in the luxury worldwide market segment.

In turn, clients of Leading Quality Assurance will be able to measure their service standards against other similar products in a particular destination, country, and region on a worldwide basis.

SERVICES

Competitive Set Analysis

Assists clients in market positioning. LQA will inspect a client’s competitive set and the results are presented in a report form.

Consultancy Seminar

Assists in improving quality standards. Provides an overview of the quality assurance process, highlighting the top ten areas for improvement within each department, aiding with troubleshooting and prioritizing budgets.

Benchmarking

All data collected during the quality audits are entered in a confidential database containing the most comprehensive benchmarking data in the luxury market segment. This information is available on (www.leadingquality.com) with password access, and allows clients to obtain average scores on a worldwide, regional - and city-specific need basis.